Please read through all warranty and care information and conditions relating to the products you have purchased; this information is provided to help you enjoy your product and keep it in the best condition.
All products sold by Outdoor Furniture Super Store come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure,under manufacturers warranty.
You are entitled to have the goods repaired or, in some cases replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.
Subject to the act this Warranty does not apply to any goods that has been sold as floor stock, seconds, repaired goods or goods that have a defect where this has been drawn to your attention before the purchase of the goods. Further exclusions from the Warranty apply in relation to:
- Normal wear and tear
This may occur as a result of natural and normal usage:
Fabrics are subject to fading, creasing, and pilling.
Foam, fillings,filler cover will soften over time to form the shape of the user.
Damage caused by improper cleaning, negligence, chemical treatment, exposed to extreme heat or cold, long-term exposure to water, moisture of any kind, salt air, chemical spills, acid, solvents, dyes or other corrosive materials inks, paints, or body fluids.
- The cost of transporting the goods to and or from the specified place of repair or replacement.
- The goods are used for normal domestic use this Warranty excludes and goods used for commercial purposes
- This warranty is not transferable and is limited to the original purchaser as specified on the original sales order.
Unless otherwise specified in writing Outdoor Furniture Super Store warrants that:
The Aluminium frame used in each piece of Outdoor Furniture Super Store is guaranteed against failure due to a manufacturing defect for a period of 2 years from date of purchase.
All components of your product other than above (including PE Wicker, fabric, filling, foam, timber and timber finishes, plastic wood, tempered glass, chrome, and metal (other than Aluminium, travertine, and stone) are guaranteed against failure due to a manufacturing defect for a period of 1 year from date of purchase.
All/Recycled PLASTIC WOOD is guaranteed against failure other than placing hot plates, burns caused by magnification or due to direct sunlight or indirect heat transfer or due to a manufacturing defect for a period of 1 year from date of purchase.(NOTE: Not suitable for fully exposed outdoor area, product will fade and degrade if fully exposed.)
Eucalyptus timber is guaranteed against failure due to a manufacturing defect for a period of 1 year from date of purchase. (NOTE: Not suitable for fully exposed outdoor area, product will fade and degrade if fully exposed.)
To be entitled to claim under the Outdoor Furniture Super Store warranty against defects, the defect in the part or product must appear within the relevant time period as set out above.
HOW TO CLAIM A WARRANTY AGAINST DEFECTS
The purchaser must notify Outdoor Furniture Super Store within 7 days after the defect appears and within 24 months of the date of purchase for Aluminium frame warranties, or 12 months of the date of purchase for PE Wicker, fabric, filling, foam, timber and timber finishes,plastic wood, tempered glass, chrome and metal (other than Aluminium), travertine, and stone warranties.
To make a claim, email firstname.lastname@example.org.
The purchaser should supply a copy of the original Sales Order or tax invoice, full contact details along with a brief description of the claim as well as providing enough photos to support the warranty claim.
Once a claim has been lodged with us, Outdoor Furniture Super Store will assess your claim, and respond within 10 business days.
REMEDIES FOR WARRANTY AGAINST DEFECTS
If a part or product is determined by Outdoor Furniture Super Store to have a manufacturing defect, Outdoor Furniture Super Store will, at their discretion, choose whether to repair or replace that part or product. Under the Outdoor Furniture Super Store warranty against defects, the purchaser has the right to repair or replacement of the defective part or product only.