ARE THE ITEMS YOU SELL IN STOCK?

The majority of our outdoor furniture is in stock. We will place new products on our site if they are less than 7 days from arriving at our warehouse and these products will feature text stating “In stock – next 7 days”.

ARE YOU ON FACEBOOK AND TWITTER?

We sure are, our Facebook link is https://www.facebook.com/0utdoorfurnituresuperstore and our Twitter user name is @outdoorfurnsup

ARE YOUR PRODUCTS FACTORY SECONDS?

We sell NO FACTORY SECONDS, only quality commercial grade outdoor furniture.

CAN I BUY COMMERCIAL OUTDOOR FURNITURE FROM YOU?

Our sister company is one of Australia’s largest suppliers of commercial outdoor furniture and our outdoor lounge settings, sun lounges and outdoor tables and outdoor chairs can be seen in many locations right across Australia in leading hotel chains, display homes alfresco areas and hotels, pubs and cafes. We hold our core outdoor ranges in Melbourne and can usually ship next day. Please email sales@outdoorfurnituresuperstore.com.au or call 03 9872 5555 to discuss your commercial outdoor furniture requirements.

CAN I BUY OUTDOOR FURNITURE WHOLESALE FROM YOU?

Yes, we offer all our outdoor furniture ranges in commercial and wholesale quantities and have a special pricing for these enquiries.  We sell outdoor furniture to eBay power sellers, landscapers, display homes, schools, interier designers, hotel chains, restaurants, cafes, resorts and furniturer retailers. Please call 03 9872 5555 or paul@outdoorfurniturecompany.com.au to discuss product range and target pricing. We can also supply exclusive styles with your branding on each item including shipping marks and care instructions

CAN I PAY BY DIRECT DEPOSIT?

Yes you can. Please email customerservice@outdoorfurnituresuperstore.com.au for our banking details or call 1300 049 426. Please include your surname and product / invoice number for our reference. Your order will be shipped same day as we receive funds.

CAN I PAY COD?

No, all our orders must be paid for in full before dispatched. Commercial / wholesale quantity orders by exception.

CAN I PAY OVER THE PHONE AS I DON’T TRUST THE INTERNET?

Yes, Please contact us on 1300 049 426 to place your order.

CAN I SELECT MY DELIVERY DAY?

Yes, you can select your own delivery day. We deliver working days Monday – Friday. Call us to arrange this on 1300 049 426. If you require the delivery for a future date, after paying we are able to hold the furniture in our warehouse for as long as you require.

CAN I SPEAK TO A REAL PERSON ABOUT MY PURCHASE OR ORDER BEFORE I BUY?

Simply call 1300 049 426 or (03) 9872 5555 between our business hours of 9am -5pm seven (7 days) a week. If our call volume is high, please leave your details and we will call you back as soon as possible.

CAN MY OUTDOOR FURNITURE BE DELIVERED TO A PO BOX?

No. We use a fleet of drivers nationally and can only deliver to actual addresses.

CAN WE PICK UP FROM YOUR SHOWROOM / WAREHOUSE?

Yes, and we can take credit cards and cash payments at our Mitcham warehouse.  

Our address is 670 Maroondah Highway, Mitcham Victoria 3132   (Cnr of Monomeeth Drv, enter via Service Rd at Deep Creek Rd Intersection) 

CAN YOU RECOMMEND ANY QUALITY OUTDOOR BLIND COMPANIES?

We can recommend The Outdoor Blind Company located in Ringwood Victoria. 1300 880 228

DO YOU HAVE A SHOWROOM SO I CAN SEE THE FURNITURE BEFORE I BUY?

Yes,

Victoria

Our Melbourne showroom – 670 Maroondah Highway,  Mitcham 3132  ( Cnr of Monomeeth Drv, enter via Service Rd at Deep Creek Rd Intersection )  

Open 9am – 5.30pm Monday – Friday,  9am – 5pm  Saturday,  10am – 5pm Sunday

Sydney

Shop 20, Ground Floor, 2A Todman Avenue Kensington, Moore Park Supa Centa Sydney New South Wales 2033

Shop 2/10 , 3-5 Underwood Rd Homebush, Sydney New South Wales 2140

DO YOU HAVE A VIDEO, DVD OR TVC I CAN LOOK AT TO SHOW ME MORE DETAIL OF THE PRODUCTS?

We do and we will be adding more of these clips over the next couple of months as our range grows.

See video : https://www.youtube.com/watch?v=CewYFyvsOe4

HOW MUCH DOES IT COST TO SHIP MY FURNITURE?

We ship free to most capital cities and  with no minimum order spend required. Excludes Darwin, Perth and Tasmania.  We need to charge for regional locations and this will vary by state. If you purchase a small setting we suggest you email us for a freight quote as it’s often cheaper than our standard shipping rates for bulk goods. Call 1300 049 426 customerservice@outdoorfurnituresuperstore.com.au

I AM AN EBAY POWER SELLER, CAN I BUY OUTDOOR FURNITURE FROM YOU?

Yes, we sell bulk orders to eBay power sellers. Please call 03 9872 5555 or email customerservice@outdoorfurnituresuperstore.com.au.

IS YOUR WEBSITE SAFE TO MAKE PAYMENTS?

Yes. We use SSL encryption, the gateway is provided by E-way and the National Australia Bank (NAB).

WHAT IF I AM NOT HAPPY WITH THE GOODS?

We’re confident you’ll love our actual furniture and manufacturing quality but if you don’t, we offer a 14 day money back guarantee. See our Terms and Conditions page for further details.

WHAT IF I RECEIVE DAMAGED GOODS?

If you receive goods that are damaged upon receipt please let us know as soon as possible to arrange a replacement. See our Terms and Conditions for further details. Our aim is to keep you as a life customer and our testimonials page only details this.

WHAT IS POLY/PLASTIC/RESIN WICKER?

Natural wicker has been popular as outdoor furniture for many years. These days, synthetic versions of wicker furniture are made with plastic or resin wicker which is a commercial polymer. The wicker is typically made from polyethylene (PE) plastic resins. Unlike natural wicker, it’s lightweight and it is easily maintained and lasts for many years with limited maintenance. It’s moisture resistance is one of the key benifits of using this duarble raw material. Often synthetic wicker is sold as poly rattan, poly-wicker, all-weather rattan furniture, or rattan outdoor furniture.

WHAT SHOULD I USE TO PROTECT MY TIMBER OUTDOOR FURNITURE?

We recommend using the Feast Watson range of quality products. More information can be found at there website that covers timber outdoor furniture. http://www.feastwatson.com.au/OilFurnitureOil.asp

WHAT TYPE OF TIMBER IS USED FOR YOUR OUTDOOR FURNITURE?

We hold strong environmental values and place our values before profits and have only used 100% plantation hardwood timber for all our outdoor furniture ranges. We would suggest you only ever purchase timber products that carry the FSC symbol or 100% plantation hardwood symbol as this goes a long way to ensure timbers are being harvested from renewable forests. Our Acacia Mangium plantation hardwood settings even carry a 3 year warranty.

WHAT TYPES OF FURNITURE DO YOU OFFER?

Our range spans a variety of product categories and styles which you can find online. Product types include Outdoor DiningOutdoor Lounges & SofasOutdoor ChairsOutdoor TablesOutdoor Bar SettingsAccessoriesWood Heating.

WHEN WILL MY OUTDOOR FURNITURE BE SHIPPED TO ME?

If we receive payment before 1.00 pm your furniture will be usually dispatched same day.

WHICH PAYMENT METHODS CAN I USE TO PLACE MY ORDER?

You can pay with any Visa, MasterCard or Pay Pal using our website. You may also pay cash, or EFPOS (if you visit our showroom/warehouse), bank cheque or EFT (BSB and account number), business or personal cheques are also excepted (once we see cleared funds).

WHO OWNS THE BUSINESS, IS IT AUSTRALIAN OWNED?

The business is 100% Australian owned. Our ACN is 153 867 255. There are several working directors in the business and they are all experienced company directors with many years experience in the furniture industry. Our directors spend months overseas attending tradeshows  and working with our factories ensuring we always deliver quality products. 

WHY PURCHASE FROM US?

We have 27 years’ experience in the Australian furniture industry and our aim is to bring you high quality outdoor furniture at a discounted price point. Most products will be at least 50% below retail pricing. Our directors buy hundreds of 40′ hc containers each year and there are no middle men between the importer (us) and the end user (you). We have a solid 14 day money back guarantee offering and all our products carry warranties of 2 years or greater. We urge you to compare our quality and range offering with our online competitors (if they have showrooms) and retailers products.

WHY SIGN UP TO THE YOUR NEWSLETTER?

By signing up to our newsletter you will be first to hear about all new product releases, sales, warehouse sales and events we hold throughout the year. We usually attend all the major lifestyle shows and often have free entry tickets to offer our subscribers.

WILL I BE SUPPLIED WITH A TAX INVOICE?

Yes, you will receive a valid Australian Tax Invoice. If you have misplaced your invoice we will be happy to email you a new one. Simply email our customer service team on customerservice@outdoorfurnituresuperstore.com.au

WILL THE COURIER TAKE THE ITEM TO WHERE I WANT TO PLACE IT IN MY HOME?

Unfortunately, due to OH&S our couriers / drivers will not take the item inside your building, the driver will only take the item to your door or loading dock, if a commercial quantity.